Omnichannel service desk for the whole operation
Customers, drivers, sales reps and your own team reach you via WhatsApp, the tracking page chat, email, the driver app or internal chat. Everything lands in one inbox as tickets with protocol, queue, priority and SLA, with the order and shipment next to the conversation.
Results from teams that swapped the spreadsheet for the platform.
- Operational Visibility
- 100%
- Vehicle Occupancy
- +25%
- Delivery Failure Rates
- -50%
- Miles Traveled
- -30%
- Route Planning Time
- -80%
- Number of Routes
- -20%
01Single inbox
Every channel on one screen
Filter by mine, unassigned, in automation, waiting for customer or SLA breached. Reply, leave internal notes, change queue, priority and assignee without leaving the conversation.
02Tracking chat
Everyone on the channel they already use
Customers open the chat on the tracking page, drivers ask for help from the app button, sales reps send a WhatsApp and the team talks internally. Every ticket starts with a protocol number and the welcome message your company configured.
03Driver app
Also in the driver app
Drivers ask for help from the app button, send photos and get replies from the automation and the team in the same conversation, without switching apps.
04Automation
Pre-service bot
Use the automations module to answer common questions, look up the order, identify who is talking and classify the ticket before handing it to the right person.
05SLA
Response times that don't slip
First response and resolution targets by queue, by priority or both, following your business hours and holidays. The ticket warns you before it's due.
Who has already modernized with us!
What are you waiting for to join this team?
Connect what your operation already runs on
ERP, marketplace, e-commerce and payments talking to Meu Rastreio, so manual work leaves every delivery.
Automationn8nAutomate workflows and connect Meu Rastreio to thousands of apps.See the integrationERPSensatta ERPSync orders, customers, run sheets and updates from your ERP.See the integration
ERPWinthor ERPPlug your Winthor into delivery planning and control.See the integration
ERPZuma ERPAutomate orders, run sheets and logistics updates.See the integration
ERPOmiePull invoices from Omie into Meu Rastreio automatically.See the integration
MarketplaceMercado LivreImport orders, print labels and follow shipments.See the integration
E-commerceMagento 2Bring in store orders and push delivery status back.See the integration
PaymentsItaú eRedeTake card and instant payments at the door, in the driver app.See the integration
Articles and News
Always stay up to date with the main trends and innovations in the sector.
CT-e: who must issue it — a practical guide for carriers, shippers, and independent drivers
Discover who must issue the CT-e (carrier, shipper, or independent driver) and how Meu Rastreio standardizes the process to boost efficiency and compliance.
Pedro Entringer · CEO & Founder
How to Cancel a CT-e: Deadlines, Requirements, and Step-by-Step for Logistics Operations
Complete guide to CT-e cancellation: legal deadlines, SEFAZ requirements, step-by-step, tips to prevent errors and keep logistics compliant.
Pedro Entringer · CEO & Founder
MDF-e: Complete guide to accurately enter tractor unit and trailer data
Learn how to correctly enter tractor unit and trailer data in the MDF-e to cut rejections, fines, and delays—step-by-step guidance with examples.
Pedro Entringer · CEO & Founder
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