Meu Rastreio
Omnichannel service desk for the whole operation
Customers, drivers, sales reps and your own team reach you via WhatsApp, the tracking page chat, email, the driver app or internal chat. Everything lands in one inbox as tickets with protocol, queue, priority and SLA, with the order and shipment next to the conversation.
Contact100%
Operational Visibility
+25%
Vehicle Occupancy
-50%
Delivery Failure Rates
-30%
Miles Traveled
-80%
Route Planning Time
-20%
Number of Routes
Every channel on one screen
Filter by mine, unassigned, in automation, waiting for customer or SLA breached. Reply, leave internal notes, change queue, priority and assignee without leaving the conversation.
Everyone on the channel they already use
Customers open the chat on the tracking page, drivers ask for help from the app button, sales reps send a WhatsApp and the team talks internally. Every ticket starts with a protocol number and the welcome message your company configured.
Also in the driver app
Drivers ask for help from the app button, send photos and get replies from the automation and the team in the same conversation, without switching apps.
Pre-service bot
Use the automations module to answer common questions, look up the order, identify who is talking and classify the ticket before handing it to the right person.
Response times that don't slip
First response and resolution targets by queue, by priority or both, following your business hours and holidays. The ticket warns you before it's due.
Who has already modernized with us!
What are you waiting for to join this team?
Articles and News
Always stay up to date with the main trends and innovations in the sector.
How to Cut Transportation Costs with Omie + Meu Rastreio: Integration That Transforms Logistics Operations
See how integrating Omie and Meu Rastreio turns data into action, cuts transportation costs, and speeds up invoicing with full end-to-end visibility.
Pedro Entringer
CEO & Founder
Winthor TOTVS + Meu Rastreio: Connect drivers in real time to transform the last mile
Integrate Winthor TOTVS with Meu Rastreio to gain real-time last-mile visibility, cut costs, speed up billing, and elevate customer experience.
Pedro Entringer
CEO & Founder
Automatic Route Planning with Sensatta ERP and Meu Rastreio: Optimize Routes, Cut Costs, and Improve Delivery
See how automatic routing integrated with Sensatta ERP and Meu Rastreio turns orders into efficient routes, boosting OTIF and customer satisfaction.
Pedro Entringer
CEO & Founder
Native integrations
Connect what your operation already runs on
ERP, marketplace, e-commerce and payments talking to Meu Rastreio, so manual work leaves every delivery.
Automationn8nAutomate workflows and connect Meu Rastreio to thousands of apps.See the integrationERPSensatta ERPSync orders, customers, run sheets and updates from your ERP.See the integration
ERPWinthor ERPPlug your Winthor into delivery planning and control.See the integration
ERPZuma ERPAutomate orders, run sheets and logistics updates.See the integration
ERPOmiePull invoices from Omie into Meu Rastreio automatically.See the integration
MarketplaceMercado LivreImport orders, print labels and follow shipments.See the integration
E-commerceMagento 2Bring in store orders and push delivery status back.See the integration
PaymentsItaú eRedeTake card and instant payments at the door, in the driver app.See the integration
